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Exchange & Return

We want you to be 100% happy with your purchase so we’ll happily accept a return within 30 days of purchase.however if for some reason you need to return your item we’re here to help.

RETURNS CAN ONLY BE ACCEPTED IF:
The item is unused and in its original condition.
The Item is in their original packaging, unworn, unwashed and with all original tags attached.
Footwear must be returned in the original box and soles must be unmarked. Please do not put stamps or tape on the shoe box.
All items, including shoeboxes, must be protected in a satchel or secure packaging when you return.

All online orders returned to our online warehouse will be issued a refund only. If you’d like to exchange, please place a new order and return your existing item for a refund. Alternatively, you can visit our store for an exchange, provided you have met our return conditions.

Cost of returns

You are responsible for any costs associated with your return.

Refunds

Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Please hold onto your return tracking number so you can track your order and see when it reaches us.

Upon receipt, a returned item will be processed by our returns warehouse within 2-3 business days.

Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.

Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.

Faulty items

If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we’ll be happy to cover the cost of the return.

RETURNS PROCESSING:
Returns will be processed within 7 business days of receipt at the warehouse where possible.

Refunds will be issued via the method in which you made the original purchase.