Privacy Policy

This Privacy Policy applies to information provided to us whether via this Site or any other means such as in our stores and demonstrates how we will comply with the Privacy Principles under the Privacy Act.
Although we will comply with this Privacy Policy in respect of information provided to us by persons under the age of 18 years, those persons must obtain the consent of a parent or guardian prior to using the Site and the parent or guardian will be responsible for appropriately supervising the person’s use of the Site.

We also collect information about visitors to this Site using cookies and other identification technologies (e.g. through code embedded in this Site, or through code embedded in your browser’s local storage – see section on “cookies and other identification technologies” below).

We may also collect personal information from third parties such as Red Planet and its software application, or publicly available sources of information. All personal information that collect, is reasonably necessary for the provision of our goods and services to our customers and for the purposes of marketing communications.

When we conduct market research and profiling, we may also ask you for your opinions about your shopping preferences, websites and customer service.

Our purpose in collecting personal information about you is for the purposes of fulfilling your order, conducting business with you, and providing you with a better web and shopping experience.

In seeking to give you the most worthwhile experience of our Site possible, we may notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers.

If someone other than you provide us with personal information about you that we did not ask for, we will notify you as soon as practicable, unless we receive it with your consent. This notice will be given unless to do so would be in breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.


When you complete a contact us form on the Site, you are asked to provide certain information about yourself. This information includes your name, address, email address,any comments you might have. We use this information to assist your enquiry and learn more about our customers, so we can provide you with the content and feedback information most relevant to you. Once you submit a contact us form on our Site you are no longer anonymous to us.
We will not collect or disclose sensitive information about a person unless that person has consented, the collection is required by law, or the collection is necessary to prevent or lessen a serious and imminent threat to life or health of that person.

We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our functions or activities. If we are unable to collect personal information we reasonably require, we may not be able to do business with you or the organisation with which you are connected.


Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. We use cookies and other identification technologies on our Site for a number of purposes, including: to determine the popularity of content, to deliver and measure the effectiveness of advertising campaigns, to analyse site traffic and trends, and to generally understand the online behaviours and interests of people who interact with our services. These technologies may involve placing and using data in your browser or system’s local storage. Cookies obtained by us are kept for a maximum of 30 days before being deleted.

No data obtained from our use of cookies or other similar technologies is shared or given to third parties. Additionally, the data obtained from our use of cookies or other similar technologies is not linked to any personal information you may provide and cannot be used to identify you.


We may use personal information about you for the primary purpose of providing you with our goods and services, and for other purposes that you would reasonably expect us to use that information such as marketing communications. This includes sending you information about new developments, products, services and offers by post, telephone or electronic communication. You authorise us to use your address or other contact information that you provide to us for this purpose.

We value our customers and will not share your information with any other organisations other than related companies and those third-party service providers directly related to the delivery of the products you have purchased from this Site. Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. These providers may include:

Couriers (who delivered goods to you on our behalf);

Payment or banking organizations who carry out credit, fraud and other security checks; and

Outsourced service providers (e.g. market research agencies)

We may be required to disclose information under exceptional circumstances such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

We does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. However, we cannot be responsible or held liable for the actions of third party sites from which you may have linked and been directed to this Site.

We take all reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete or relevant, or that it may be misleading, please contact us and we will take all reasonable steps to correct your personal information within a reasonable time.


We will only collect, store, use or disclose your personal information as set out in this Privacy Policy unless we are required by law to protect our rights or property (or those of any third party), or to avoid injury to any person.

Although the Site may link directly to websites operated by third parties (Linked Sites), you acknowledge that Linked Sites are not operated by us. We encourage you to always read the applicable privacy policy of any Linked Site on entering the Linked Site. We are not responsible for the content or practices of the Linked Sites nor their privacy policies regarding the collection, storage, use and disclosure of your personal information.


By your use of the Site you consent to the collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy and as otherwise permitted under the Privacy Act.


We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed. We have put in place various methods including firewalls, pass worded access and encryption software to ensure your personal information is not subject to misuse, loss, unauthorised access, modification or disclosure.